TOS and FAQ
Terms and Conditions
Thank you for your purchase from the SMBC store! By buying from this shop, you agree to the terms and conditions as stated below.
You are responsible for all customs and duty fees. This is because these fees are set by your country, and we have no control over if they are charged or how much those fees are. We will not falsify customs forms, as we very much enjoy not breaking the law.
Please give us a full name when shipping. International packages will not take initials on the customs form or shipping label. Please provide a complete name to ensure that your package gets to you.
If your order is returned for any reason. We may ship out the item again, but we may charge an additional shipping fee since we sent this out once already. If the buyer no longer desires the item, we will refund the item itself but not the shipping fee.
If your item is damaged in transit. If the postal service damages or loses your item, we will be happy to replace it for you.
If you have made an order by mistake, it can be refunded until it is dropped off at the post office. If you ordered a digital item by mistake, we cannot refund it once it has been downloaded.
Oh no, I got the wrong item! Email contact@smbc-comics.com as soon as possible, and we will be happy to replace it for you.
FAQ
When will my order ship? In-stock items at the warehouse will ship within 1-2 business days. Print-on-demand items, including custom prints, will ship in 3-5 business days.
If your order contains two items of vastly different shapes, those items will be sent separately to prevent them from being crushed.
Will I get a tracking number? Yes, you will receive a tracking number. Please keep an eye on your spam or promotions folder for these.
What mail service do you use for shipping? Our warehouse utilizes DHL with final delivery by your local post office. Our custom prints office utilizes USPS.
When will my package arrive? Items shipped within the US can take between 3-5 business days to arrive after it's been shipped.
International orders can take between 2-7 weeks to arrive, depending on how fast your customs processes packages. Please note that once a package has left our office that we know as much about it as you do. If you package has not arrived after seven weeks, we will replace it.
Do you ship to the United Kingdom or Mexico? Due to VAT requirements in the United Kingdom and RFC requirements in Mexico, we are unable to ship there at this time.